Unfortunately we do not accept returns for refunds under any circumstances unless deemed faulty. However, we do accept exchanges where possible and returns for store credit.

Upon receiving your item you have 10 days to return your order if you wish to either exchange or return for store credit. Exchanges will be facilitated where possible or a store credit will be issued. Store credits do not expire.

Please contact us via our instagram @shop_hibi or email shop.hibistore@gmail.com with your order number, and we will do our best to facilitate your return.